After creating a delivery request in the GoFor system, you still have the option to edit information for your delivery, or cancel the delivery entirely.
Note: Currently, you can only cancel delivery requests from the GoFor User app. To edit a delivery request, you will need to access the GoFor User Portal. Delivery requests can only be edited or canceled while their status is listed as Ordered, Pending, or Scheduled.
Procedure
To edit a delivery request from the GoFor User Portal:- After logging in, go to Tracking.
- Locate your desired delivery in the Active tab of the Delivery Tracking table, then click to select it.
- Do one of the following:
Tip: If you don't immediately see your delivery request on the Tracking page, you can change the display month by clicking the dropdown, or perform a search by entering any of the information you know about your delivery in the Search field.
- To edit your pick-up Service Level, Street Address, Contact Person, or Contact Number, next to Pick Up Details, click Edit. Enter your changes, then click Save.
- To edit your delivery Order Number, Project/PO information, Street Address, Contact Person, Contact Number, or Notes for Driver, next to Delivery Details, click Edit. Enter your changes, then click Save.
- To edit your desired vehicle or Order Description, next to Truck Required, click Edit. Enter your changes, then click Save.
Note: Changing your delivery address or requested vehicle will change the cost of your delivery.
To cancel a delivery request from the GoFor User Portal:- After logging in, go to Tracking.
- Locate your desired delivery in the Active tab of the Delivery Tracking table.
- Click Cancel.
- To confirm your cancellation, click Yes.
Tip: If you don't immediately see your delivery request on the Tracking page, you can change the display month by clicking the dropdown, or perform a search by entering any of the information you know about your delivery in the Search field.
To cancel a delivery request from the GoFor User app: - After opening the app, open the menu ().
- Tap Active Deliveries.
- Locate your desired delivery in the list, then tap Track Delivery.
- Tap Cancel Delivery.
Next Steps
If you've edited your delivery request, you can verify the information and view tracking updates for your delivery on the same page.
If you've canceled a delivery request, the request will appear with a UserCancelled status in the Previous Deliveries table on the Tracking page. For more information on tracking deliveries, see Track a delivery.